People and Performance Podcast

L&D in a Changed Retail Sector

May 11, 2022 Fidello Inc. Season 4 Episode 5
People and Performance Podcast
L&D in a Changed Retail Sector
Show Notes

In this episode, we consider some data-backed L&D strategies to boost employee performance.

Our guest is Hassan Farooqi, Director of Learning and Development, North America for OSL Retail Services.

Listen as we ask what performance looks like in the retail industry today and how to successfully create L&D programs that'll increase your bottom line.

Questions Include:

  • Your role at OSL is varied and includes developing training strategies, training plans and train the trainer courses as well as designing sales and training tools, online training content, work books, leader guides, in-store training and certification. Gives us an overview of an L&D professional's core competencies and what you see as credentials needed to succeed in the role?
  • What does high performance look like in the retail industry?
  • How has managing performance and professional learning changed in the past couple of years? And how has L&D changed as a result of WFH?
  • Working closely with the COO, Directors of Operations, Sales, Finance and HR amongst other various internal & external partners, you lead the OSL's learning and development. Who needs to be involved in creating or re-creating an L&D strategy?
  • As we look to wrap up, we like to ask our guests: from a culture and people processes perspective, what does a high-performing company mean to you?

More About Hassan

Hassan is a self-described “motivational and inspirational, results-oriented Operations, Learning and Organisation Development & Change leader, with over a decade of proven leadership experience and a track record of success.” Enhancing business development, profitability, service, and quality for multi-billion-dollar retailers and marketing firms by creating integrated strategies to develop and expand new and existing customer sales as well as brand/product evolution. A visionary; strong and decisive, with excellent analytical, interpersonal and strategic planning abilities. Ensuring customer and employee satisfaction, product and service quality while uplifting financial performance.


Talking About Ways To Improve Company Culture and People Performance

The People and Performance Podcast is a show that dives into all things related to raising performance in the working world around us. We investigate how technology and HR processes are inextricably linked to the employee experience and the bottom line.

Chris Bjorling, Co-host

Christopher Bjorling is President at Fidello Inc., a consulting and services firm specializing in improving human performance.

For over 30 years Chris has led Fidello in creating unique talent management solutions. Through the products and services he and his team have created over the years, his organization has helped clients design, develop, implement and integrate talent management processes and systems.

Bill Banham, Co-host

Bill Banham, Publisher at The HR Gazette, Host of the popular HRchat Podcast and Organizer of events such as DisruptHR London.

Bill has worked with lots of business tech and HR-focused brands in the UK and North America including HRreview, TalentCulture, HRmarketer, Sprigg HR, and Team Fitness Tool.

Contact us to learn more!